Machine translation terms of service

These terms apply when you buy a machine translation on johagis.com. They complement the general terms and conditions of sale and the privacy policy. If anything conflicts, these terms prevail for this service.

The general terms and the privacy policy are in Spanish.

1. Who provides the service

JohaGis (Johanna Valenzuela), Bogotá, Colombia. Email: informacion@johagis.com.

The translation runs on the DOL Translate platform, which uses third-party machine translation services.

2. What is included

Machine translation of one document between Spanish, English and French, keeping the format as far as possible.
Formats: Word (.docx), Excel (.xlsx), PDF, Visio (.vsdx) and draw.io (.drawio). Up to 50 MB per file.
PDFs must have selectable text. Scanned or image-only PDFs are not translated and are rejected before payment.
Text inside images is not translated.

It does not include human review, copy editing, or certified or official translation.

3. Price and payment

The price depends on the number of characters in the document and is shown before payment, in Colombian pesos (COP) and US dollars (USD).
The peso amount uses the official exchange rate (TRM) of the day. The quoted price is valid for 24 hours.
You can pay in pesos with Wompi or in dollars with PayPal. Those platforms process the payment; JohaGis never receives or stores your card details.
Once the payment is confirmed you get a payment receipt by email.

4. Delivery

The translation starts once the payment is confirmed. Most documents are ready within minutes; larger ones may take longer.
The translated document is delivered through a download link sent to the email you entered. The link expires 72 hours after delivery.
Make sure your email is correct and download the file before the link expires. If you do not see the email, check your spam folder.

5. Translation quality

It is a machine translation. It may contain errors of meaning, terminology or style, and it is not guaranteed to be accurate or complete. Review it before using it, especially for official, legal, medical or technical documents.

You decide how to use the translation and you are responsible for that use.

6. Failures and refunds

The file is checked before payment (format, size, language and that it contains text). If something fails, you cannot pay and you see why.
If the translation fails after payment, the system retries it. If it still fails, we review it and email you within 2 business days.
If a technical failure prevents us from delivering the translation, we refund 100% of the amount paid.
If the delivered file is damaged (it does not open, content is missing or the format is lost) and you contact us within 72 hours of delivery, we process it again or refund you.
There are no refunds for the quality of the machine translation, or when the error comes from the order details (wrong file or language, mistyped email).
Refunds are made to the same payment method. How long the money takes to appear depends on Wompi, PayPal and your bank.

To report a problem, email informacion@johagis.com with your order reference (it starts with JT-).

7. Right of withdrawal

The translation starts as soon as the payment is confirmed, with your consent. For that reason, under article 47 of Colombian Law 1480 of 2011 (Consumer Statute), the right of withdrawal does not apply to this service. This does not affect the failure refunds described above.

8. Your documents and your data

Your document is only used for the translation you ordered. It is stored encrypted and deleted within 72 hours of delivery. If you do not pay, it is deleted when the quote expires.
To translate it, the text goes through third-party machine translation services, which process it only to return the result.
We ask for your name, email and country for the receipt, order notices and support. That data is shared only with the providers that make the service possible: the payment gateway, web hosting, the translation platform and email delivery.
We recommend not uploading documents with sensitive personal data or secrets you are not authorized to share.

Your rights over your data (to access, correct or delete it) are described in the privacy policy.

9. Acceptable use

You may only upload documents you have the right to translate. Illegal content and files with viruses are not allowed. Files are scanned with antivirus software and those that fail are rejected.

10. Liability

JohaGis's liability for an order is limited to the amount paid for that order, except where Colombian law does not allow such a limit.

11. Governing law and changes

These terms are governed by the laws of Colombia. If you have a complaint, please contact us first; you can also go to the Superintendence of Industry and Commerce (SIC).

If these terms change, each order is governed by the version published on the day you paid for it.